RETURNS & WARRANTY

RETURNS
If you change your mind about an item, please notify me within 14 days after receiving it, and ship it back to me, within the following 14 days from telling me.

To return an order, please contact me at skully@annesauer.com and await my return confirmation. When received, you can return your order by the following procedure:

Make sure the product is in perfect condition. I reserve the right to refuse any returns that do not match the following criteria:

1. Place the product in the same or similar packaging as when you received it.

2. Enclose the original sales receipt to the product.
(either the one you received with the product, or print the e-mail
confirmation from when you ordered the product).

3. Write RETURN on the package to ensure a faster expedition.
Send the package to:
Anne Sauer
Absalonsgade 24, st
9000 Aalborg
Denmark

The return and financial responsibilities are yours until the package reaches me, and I confirm it by a delivery confirmation. Shipping costs in case of returning a product will not be refunded.

Please note that I do not receive packages send as COD (cash on delivery) (pr. efterkrav)


WARRANTY
There is a two-year warranty on all products sold on www.annesauer.com. This warranty covers manufacturing faults only, not wear end tear from regular use. Please contact me at skully@annesauer.com if you have a warranty claim, including the order number, photos of the claim area and a description of the request.


INFORMATION ABOUT COMPLAINTS - DK OR EU RESIDENTS
DANMARK
Hvis du vil klage over en købt vare eller tjeneste kan du indgive en klage til:
Center for Klageløsning i Konkurrence- og Forbrugerstyrelsen
Carl Jacobsens Vej 35
2500 Valby
Du kan klage til Center for Klageløsning via forbrug.dk

EU
If you have a complaint concerning a product or service you have purchased
from Anne Sauer, you can file a complaint via EU’s online portal ec.europa.eu/odr